Shipping and Return Policies

Our Return Policy
We accept returns for refund or exchange within 30 days of shipment from our facility. We will send you a fully insured, free shipping label via email within one business day of your return request.
Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.
If a package or item delivered to you arrives damaged, please refuse the shipment or write us immediately at hello@marquisse.co. Please retain all packing materials unless instructed otherwise by Marquisse. Claims for damaged or missing items must be reported immediately or within five days of receipt of your order. Marquisse is not responsible for lost or damaged returned shipments.
Exchanges for another model of jewellery are not accepted for online purchases, money refunds using the original payment method are the only possibility.
Returns will not be accepted if the jewellery has been previously modified, i.e. size adjustments other than the standard size 13 and engraving of the jewellery.
All payments received will be refunded, including shipping costs, if any (except additional shipping costs if the customer has chosen a delivery method that differs from the least expensive standard delivery method we offer). The method used for the refund will be the same as the payment method used for the purchase.

Non-Refundable Items
Special orders with personalized designs are final sale and are not eligible for return or exchange.
Shipping fees are non-refundable.
Returns without a Marquisse Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Delivery
Unless expressly stated otherwise during the online shopping process, the procedure for the delivery to the customer of the MARQUISSE product or service purchased through the SERVICE shall be carried out according to the following steps:
Shipping shall be made to the address given by the customer during the shopping process, according to the completion of step 2 (data form);
Shipping shall be made using a courier service provided by a third party unrelated to Suárez.
MARQUISSE uses express delivery services within the United States and commits to delivering the product paid by the customer to the delivery address within 20 days, although it may take longer for reasons beyond the company's control. If the product is newly made or product adjustments or customizations are needed, the delivery time can be up to 14 weeks. Please contact our online shopping service by email hello@marquisse.coto find out more.
In case there are any problems with the processing or shipping of your order, MARQUISSE will contact the customer and inform them of the incident. In any case, the customer can also contact MARQUISSE to check the status of their order and shipment using the following address hello@marquisse.co
Unless expressly stated otherwise during the online shopping process, the shipping costs of the Marquisse product or service purchased through the SERVICE shall be borne entirely by Marquisse.
Marquisse shall not bear the costs of mailings or shipments to the after-sales service.
Marquisse will only ship to a street address, not a P.O. Box address.

International Shipping
Marquisse offers shipping via trusted carriers into 45 countries and regions. For more information on international shipping, please contact us åt hello@marquisse.co

Packaging Of Jewelry
Each item will arrive in a soft fabric pouch or a box inside a Marquisse gift box.